Fried, Robert
User surveys : how to study user satisfaction
En: User surveys : how to study user satisfaction / Fried, Robert. -- (2002). -- [s.l.] : Standing Committee on Regional and Urban Statistics (Helsinki), 2001

Abstract -- The user is the best assesor -- How is the study going to be used? -- Why are user surveys used more and more? -- Attitudes are linked with expectations and levels of demand -- Attitudes can be influenced -- How attitudes are linked with other ways of measurig results -- Objections to user surveys -- Choice of methods
ISBN: 1568-167X

1. INFORMACIÓN ESTADÍSTICA; 2. DEMANDA; 3. INFORMACIÓN; 4. USUARIOS DE LA INFORMACIÓN